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Shipping & Returns

IMPORTANT: Purchases & Returns Policy

ssl-secure-website.jpgMaking a purchase* on this website using PayPal checkout, our credit card processing service or direct bank deposit means that you agree to the returns policy stated here. All returns must be approved by Catspit Productions, LLC.  We retain the right to not refund or allow the return of any item we deem unacceptable for return. You agree that the shipper’s documentation of received and accepted goods is proof of delivery to you and proof of non delivery may be required for any refunds requested due to product not being delivered. You also agree reversing charges for non-delivery is only acceptable upon proof of such said non delivery. You may return most new, unused, nonperishable items within 2 weeks of your purchase starting the day it arrives at your ship to address. Chemicals may not be returned. Inks may be returned only if they are found to be defective. Shipping and handling charges are not refundable. Items must be returned freight prepaid. Any return of equipment has to be returned in new condition in the original packaging. 
If the product is damaged or faulty, we will take care of it free of charge. If your return is simply because you do not want the item then you will be responsible for the shipping fees to you and back to us. Please make sure you are certain you need or want the equipment items you purchase. We build equipment as it is ordered so if you have any questions please call us before you place your order.

The warranty information is as follows on all RANAR equipment across the board:

3 years on mechanical. This includes the build of the press and the parts.

2 years on infrared panels for dyers and flash cure units.

1 year on all electrical work.

The Ranar Warranty is limited to parts only. Labor is not included. Parts under warranty need to be returned to Ranar for inspection before replacement part is shipped. Shipping will be covered inside the continental U.S. by UPS ground only and will be subject to inventory on hand. Any expedited service will be at customer's expense. This warranty is not transferable and only covers the original owner.

Warranties do not cover any proposed or calculated financial losses due to equipment failure or operator error. There are too many variables in the process for the warranties to extend beyond the equipment itself.  Please do not schedule any print jobs until you have received all of your equipment and/or supplies and you have a thorough understanding of the process. 

RhinoTech Warranty: All new products manufactured and/or sold by RhinoTech, are warranted against manufacturers defects for 12 months from the date of purchase. Warranty is limited to the repair or correction of the item in question at the discretion of RhinoTech, All items must be returned to RhinoTech, with prior approval, RhinoTech, is not responsible for shipping cost. Normal wear and use is not considered warranty such as: Trigger Guns, High Pressure Hose, Spray Wands, Light Bulbs, etc., unless a problem arises in the first 30 days of operation. Repair parts are warranted for 30 days from date of purchase.

Catspit Lifetime Press Guarantee: This offer is only valid for the original owner when the Ranar equipment is purchased through Catspit Productions, LLC. Any screen printing press parts that need replacement due to defect or premature wear will be replaced free of charge. Labor is not included and you will be responsible for installing the new parts. Assistance is available through email or by phone as needed. Your purchase will need to be verified with our records so we may provide service on our lifetime guarantee. This guarantee is nontransferable and is only available to the original purchaser. You may need to send photos of damaged parts or you may be asked to send them to us for inspection. 

Order Errors or Mistakes

Any errors or mistakes must be reported immediately after you receive your order. All error reports must be received within 1 week of receiving your order. Please do not wait 2 months before notifying us of an error. We won’t be able to honor replacements or refunds after 2 weeks from the delivery date of your supply order with the exception of equipment which has warranty coverage.

We’re a small grass roots company so here’s what we can do for you:

NO sales tax on all equipment sales in Arizona State!

No sales tax on all out of State sales except California! 

FREE SHIPPING! On all major equipment purchases in the continental US! 

Buy $2,500.00 in equipment and add any supplies with free shipping! 

Shipping & Fulfillment Times

Unfortunately and fortunately we here at Catspit Productions are a small home grown family organization and we do not ship supply orders internationally. We can export larger equipment orders with some supplies. However smaller international supply orders are not practical for us at this time. We hope to one day reach the world as we grow. Please be patient with us. *See International Freight Forwarding below.

We are closed on Saturdays and Sundays as well as all major holidays. Supply orders ship within 3 to 5 business days. Equipment orders have a 2 to 3 week lead time to ship from the date your payment is confirmed and cleared. All standard shipping is provided by UPS ground. Items that ship freight may vary by carrier. 

If you need rush service or personal details need to be arranged for equipment orders please call Catspit Productions. Do not call RANAR. We are a dealer for RANAR; if you call them direct you’re making a purchase from RANAR not Catspit Productions. If you wish to support us and do business with us then please call us direct for all your equipment and supplies needs. We’re happy to help out in any way. 

UPS Estimated Shippimg Time Map

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This map is a general representation of UPS Ground transit times. For service availability and to calculate the delivery time for a package shipped between a specific origin and destination worldwide, Calculate Time & Cost. See below for address information.

Order cancellations must be made before order is shipped. Once shipment occurs, please refer to return policy.

We can ship to anywhere in the continental United States. We ship by UPS ground and do not ship anything to PO boxes, Army Post Office (APO) and Fleet Post Office (FPO).

Note that there are shipping restrictions on some products.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

***VERY IMPORTANT: Please DO NOT schedule any print jobs until you have your supplies OR equipment set up and you are familiar with its operation. It is your responsibility to order your equipment and supplies in due time and in no way do we take any responsibility for print jobs or labor time lost due to shipping or fulfilment issues. We need a certain amount of time to fulfill supplies, equipment, kits, and packages orders to the best of our ability. Production times can vary based on the work load at the factory. An order for a flash cure may ship in 1 week. A floor press may take 2 weeks and kits or packages can take up to 3 weeks to complete, crate, and ship. It is not our fault if you “lose jobs” or can’t complete a job on time due to fulfillment or shipping times and/or delays. We do our absolute best to get your order out ASAP with the utmost of accuracy and quality. If you need rush service, please call us before placing your order. 

International Equipment Orders

Equipment sales only - We will happily service the following international areas; all of Europe, Africa, Russia, Mexico, and South America. Please email us with the exact items you wish to purchase along with your complete ship to address in postal format and we will provide a quotation including freight to you. Extra duty taxes, customs surcharges or other port fees are your responsibility at the port. Please investigate the delivery of your order to port thoroughly. All payments for these orders are made by direct bank to bank deposit. We do not accept PayPal or credit cards for international orders.

*International Freight Forwarding

Catspit Productions is located in the United States and we only service the continental US. We do not take orders placed outside the United States of America due to fraudulent credit card activity. There is simply no way to hold the purchaser accountable for the delivery even at a freight forwarder in the US. This leaves us open to a high risk for fraudulent charge backs and due to recent charge back activity we no longer will take orders placed outside the USA. We apologize for the inconvenience.

Most items ship from RANAR:

RANAR MFG. Co. Inc.
149 Lomita Street
El Segundo, Ca 90245

The Catspit Productions shop and office are located in Phoenix. 

Catspit Productions, LLC
4219 South 37th Street
Phoenix, AZ 85040

Our store hours are: M-F 10AM to 7PM and Saturdays 12PM to 5PM.

If you have any questions please call us before you place an order and we'll be happy to assist you in any way. 480-899-9089

Sales Tax

Sales tax for the City of Phoenix and Arizona State are taxed at a combined rate of 8.3%. This sales tax is applied to all sales with ship to addresses in the State of Arizona. Sales tax for the City of Los Angles and California* State are taxed at a combined rate of 9%. This sales tax is applied to all sales with ship to addresses in the State of California. All other out of Arizona State sales are tax free.

*California State Sales Tax Rates:

Due to the daunting fact that California has many different tax rates for specific counties we collect a rate that covers all counties in California. If the tax collected is higher than your specific county rate, we will refund the over charge for the taxes. It is impossible for us to input and update the changing tax rates for the countless counties in California. In fact this is one of the many business reasons Catspit does not move closer to Ranar. If you see a tax over charge that was not refunded, simply contact us and we will refund the over charged amount. 

Check Out

You may use PayPal, credit card or direct bank deposit to make your purchase. The CatspitScreenPrintSupply.com website has encrypted and secure SSL checkout. This is 100% green bar https:// checkout secured by GeoTrust

Methods of payment:

PayPal Standard - This is a standard payment made directly to our PayPal email address using PayPal’s secure connection. With this method you may use your PayPal balance or a credit card without creating a PayPal account.

Credit Cards Only - Chose this option only if you have no desire to use PayPal in any way. Our secure credit card processing checkout will charge your credit card directly.

Financing

Financing is available for those who quality. However Catspit Productions, LLC does not wish to take advantage of anyone buying equipment for the first time. In the event you wish to explore our financing available through LeaseStation then just let us know and we will be happy to connect you with an agent. You may also fill out the application form online by clicking the button below. Please remember that financing fees will need to be paid monthly and this payment is due whether or not you have been making money with your equipment. Please take this into serious consideration before applying for financing. 

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*Catspit productions, LLC reserves the right to cancel any order we deem suspicious or fraudulent. The presence of this website does not guarantee or give you a right to do business with Catspit productions, LLC. We reserve the right to do business with people we chose to and we reserve the right not to do business with people we wish not to service. We will happily take and process all orders but we reserve the right to choose which orders we can take. Not all orders placed will be able to be processed if we chose to cancel the order. We simply wish to make it known we may exercise our right to choose who we do business with.